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34%
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Amazing jacket
I purchased my third glaze from noize and I absolutely love it. I contacted client service because I had a few questions and they were so helpful and kind. I volition continue buying from your company and I will too refer all my friends and family. I’m literally obsessed with the coat
Date of feel
:
December fourteen, 2022
Worst brand to even recollect virtually
Worst brand to even remember about, with nada later-auction negotiation, I bought a long parka at the cease of the concluding wintertime,
Didn’t wear information technology besides much last winter as I received information technology too belatedly and go along request them for a refund and they refused and asked me to expect, all this process took more a month
Then this winter I offset to use the jacket frequently as it is and then important hither in Canada,
The underarms stitches got opened
And inside
I told myself I can practice it was not a large bargain
Then in the middle of the dorsum has a big hole, I mailed them and attached some pics,
All that they offer me is 30$ and set information technology myself,
I ask them for a replacement or fifty-fifty a gift carte du jour they refused
Please please save your coin u definitely tin can get a perfect one from Eddie bauer with great after sell, am really sorry that I gave them a take a chance
Sorry for the coin that I never tin can go it back
Engagement of feel
:
November 29, 2022
My husband purchased a parka fur me…
My husband purchased a parka fur me at Xmas from the bay . Cute and warm. Unfortunately it has very obvious defects. When I contacted the bay they told je to contact the manufacturer. There reply is sorry it’s been to long and we won’t do anything for y’all. Never will I deal with this company again. Very nasty customer service!!!!
Date of experience
:
Dec 07, 2022
Refused service
Refused service. Flagged my order as fraud despite order going through and charging menu, at least they refunded the order. It was really just my everyday credit menu. No explanation on why it was flagged.
Date of experience
:
December 01, 2022
Took ii weeks and a bit to tell me…
Took ii weeks and a bit to tell me that the items I ordered weren’t actually in stock and then at present I have no winter jacket and it’due south cold at out. Was waiting for them to send and they left me.in the nighttime. Never again..especially for that toll.
Date of experience
:
December 05, 2022
Poor customer service
I am trying to attain customer service for several days.No one even bother to respond to the emails and there is no phone number to call.My gild was processed only no confirmation sent.What is going on?
Date of feel
:
Dec 01, 2022
UPDATE! Sizing is off and no exchanges?!
I am a lover or the Noize brand and take purchased two beautiful vegan jackets from them along with many clothing items. I’ve had no issues with sizing or quality in the past. Today I received a i piece skisuit from an online purchase and the sizing is fashion off. I am a small in everything else I’ve purchased until now. I had no idea when made this purchase of the exchange policy. I empathise final sale suggests no refunds simply when they clearly have the same detail on their website for the aforementioned price, it boggles my heed that they don’t offer exchanges. I would even happily pay for shipping but that doesn’t seem to exist an selection. I take sent a message to customer service so we will run into how they respond. Based on the reviews here, I’m not overly hopeful. What a shame it will exist if I take a beautiful new ski outfit that I can’t wear!
Update:
Afterward emailing Noize well-nigh this issue, I apace got a response. They have since refunded my purchase less a $xx service fee and I was able to reorder the correct size which is perfect! I will say that this skisuit (Madge) is short in the body so if you accept a long torso you might desire to steer clear. Overall I’yard and so happy they decided to refund afterall!
Date of experience
:
December 06, 2022
Poor Client Service – Do not reccommend.
I have purchased several nice pieces of clothing from Noize. I stand by their mission for cruelty-costless mode, however I will not be purchasing from them over again. I recently purchased the Emmi Puffer boots during the Earth Vegan Day sale. Although these boots are cute, I am unable to clothing them due to a design flaw where I am unable to put these boots on due to a very narrow peak. There are no zippers, no way to loosen the top of the boot. I managed with not bad difficulty to pull ane kick on, and information technology was the correct size one time my foot was in it (actually, a bit loose). So this was not wrong sizing, rather poor design. I submited a request for return/refund and was notified that equally the boots are final sale, I am unable to return them. I spent over $200 on unwearable winter boots. This feels like a colossal waste of money.
Date of experience
:
Nov xv, 2022
Defective and disappointing.
I purchased the Alizeh trenchcoat and upon receiving it, saw that it had an enormous defect on the collar due to it beingness completely folded in on itself. Now I appreciate that there will be some creasing, specially when purchasing from overseas simply this is not similar that. I certainly can not wear the jacket with such a large and obvious fault right on the front end of the collar. I immediately contacted Noize and shared photographs with them and was told to “hang up” the jacket and await for the crease to come out or if I wanted, I could try ironing it out simply I might “melt” the fabric. I contacted them a second fourth dimension and was told that they would accept a render just the aircraft on this product was $80 AUD so I would be out of pocket $160 and accept to run around aircraft dorsum their defective item. This was my single largest purchase of the year and I was so excited to own this jacket and support a vegan company but this has been the worst client service I have ever had in my 43 years of life.
Date of experience
:
November 10, 2022
Customer service 👎🏻
Quality is great. Sizes aren’t to chart. I’ve done the exercice for my bathing suit size and they’re all too pocket-size.
I sent out an email on July 20th to commutation one item ordered by mistake and no response from the company. The to the lowest degree they can do is write yous dorsum.
It’s too bad their client service isn’t good considering the clothes are nice and practiced quality.
Appointment of experience
:
Baronial 27, 2022
Reply from NOIZE
Hi Fatemah, we sincerely repent for non getting back to you earlier. We had a technical event with our software for some weeks, which prevented some messages from entering our arrangement. We are reaching out to you now via email to resolve the situation.
Misleading website, bad product, and worse customer service
I recently ordered a coat from Noize that was a rich warm chocolate-brown color in the photos, but when I recieved it, it turned out to be a medium neutral tan colour. Additionally, the coat is non structured like information technology is in the photos. It looks then dissimilar that even checked the particular number confronting the website to make sure they shipped the right coat. I contacted them for a refund since it looks so completely unlike from how it looks in their photos, and they refused because it was on sale, saying sale items are “final sale”. A website selling expensive coats equally final auction should not post misleading photos of their products if they don’t want to give refunds. If I knew the coat was medium tan and not a warm rich brown, I would not have ordered it. I’m actually disappointed because I was excited to support a vegan visitor selling stylish apparel, merely the quality is mode off the mark for the price, and the client service is fifty-fifty worse. Will non be spending whatever more money on this site and volition be telling everyone I know to steer clear.
Appointment of feel
:
November fifteen, 2022
Beautiful products, first-class customer service!
I bought a puffer jacket from Noize through another company. The shipping company rerouted the item to the other side of the country and delivered it! I emailed Noize virtually the effect. They handled the issue with the shipper directly, responded to me and resolved this problem in less than 24 hours. I highly recommend Noize!
Appointment of experience
:
June 10, 2022
Answer from NOIZE
Thank you then much for taking the fourth dimension to share your experience with u.s., we appreciate your kind words!
Infrequent Customer Service at Noize
I recently bought a puffer jacket at Noize and it was very overnice but too large for me. The client service team was so nice. Fifty-fifty though the jacket was on sale and considered final, they charged but a modest restocking and shipping fee to return it and gave me a discount on the smaller size. They were so responsive and helpful. Thanks to the Noize team. Cracking jackets – and wonderful service!
Date of experience
:
April 26, 2022
Reply from NOIZE
Thanks so much for your kind words, Wendy!
Horrible customer service
I have been trying to reach out to this visitor for over 3 days near an order that said it was delivered and I have non received. I had to file my own claim with the shipping company still no reresponse. Horrible customer service.
Date of experience
:
August 19, 2022
Reply from NOIZE
Howdy, we are so pitiful nigh your experience. Nosotros take been dealing with a glitch in our organization that is not allowing us to receive tickets as soon every bit they come in. Nosotros will exist reaching out to you via email to aid resolve the issue.
AMAZING QUALITY
I bought the Beatrix vest and the matea sweater from you guys and I love love love it. The cloth and product is on point, and your staff was so polite and helpful. I volition be ordering from yous guys again for sure and I will make sure to tell all my family and friends about how astonishing your products are!!! Tin can’t wait to order again
Date of feel
:
April 19, 2022
Reply from NOIZE
We’re and so pleased to hear that you lot love your Beatrix belong and Matea sweater. Cheers so much for recommending united states of america to others!
Splendid Client Service provided by Maura (Employee of Noize)
I visited the Noize shop located in Eaton Centre to view a wintertime jacket (sixteen/March/2022). Although the jacket was not in stock, I met an uncommonly kind, warm hearted and professional employee by the proper name of Maura. This beautiful lady is truly a gem to the store. Maura was very knowledgable with regards to the store’southward products and inventory as well equally courteous. It’south rare to find such individuals like her today. 🌟🌟🌟🌟🌟
Happy Customer,
Joy.
Date of experience
:
April 03, 2022
Reply from NOIZE
Hi Joy,
Nosotros’re so happy to hear about your positive experience at our Eaton Centre location. We’ve made certain that Maura is aware of your feedback. Thank you for beingness a NOIZE customer!
I purchased my first jacket and Honey it!
I purchased my first jacket and I Honey information technology! Information technology’s a low-cal pinkish puffer and whenever I wear it I get then many compliments. I was unsure of the size then I reached out to customer service they were so helpful and the size was perfect. I tin’t believe the quality and love the fact it’s down costless. I will be dorsum for more than 🙂
Date of experience
:
May 04, 2022
Reply from NOIZE
We are and then glad to hear that you beloved your new puffer jacket, thanks for your kind words!
I purchased Noize’due south Jacob jacket in Feb…
Update: Noize has offered to have the jacket back. Thank you lot.
I purchased Noize’s Jacob jacket in Feb 3, 2022.
The jacket upon arrival looked alright, in that location were loose threads here and there and the zipper was funny , as has been commented by others.
As of April 13, 2022, less than two months, the attachment broke.
After a trivial back and forth, Noize has offered to take the jacket back.
Hope the company focuses on quality control, i was definitely misled by the reviews.
Date of experience
:
April 13, 2022
Reply from NOIZE
How-do-you-do Pankamj,
We appreciate your feedback.
Nosotros are happy to accept been able to offer a refund or exchange with this detail.
Your patience is appreciated and we hope this selection helps resolve this issue.
Kind regards,
NOIZE
Very dispointed
Very dispointed, no phone to reach them and not responding to emails. Bought a winter jacket, they input incomplete address, shipment returned to sender and no money back, no jackets, no phone to call and not responding to the email provided when you place the gild…never again and is at your ain take a chance. Will not recommend. Good products, only the poorest client service and management I ever seen, unfortunately!
Engagement of experience
:
January 26, 2022
Reply from NOIZE
Hullo Habib,
We sincerely apologize on behalf of the carrier for this package being lost equally this tin happen from time to fourth dimension. Your patience while the merits was existence opened and investigated is truly appreciated.
Considering a refund was provided to you lot for the society in-full on February 17th, please permit us know if at that place is anything else we tin do for you lot past reaching out to our customer care team ([email protected]).
Kind regards,
NOIZE
Faulty product and no return
This is the worst brand I had encountered in my life. I purchased an item listed in the final sale and the product arrived damaged. Although I contacted the brand with photos of the production (Information technology has holes and I cannot wearable it), it was useless. While I purchased concluding sale products from other brands, I never encountered this result of receiving damaged products. Sending a damaged product is itself not okay and not replacing/refunding it is ridiculous.
Date of feel
:
February 14, 2022
Reply from NOIZE
Hi Shana,
Nosotros are deeply sad for this experience.
A pre-paid return shipping label and instructions are being sent past email for the return of the faulty particular and a full refund will be provided once delivered.
If you have any questions or concerns, please experience reply to reply to our email ([email protected]).
Kind regards,
NOIZE
Source: https://www.trustpilot.com/review/noize.com
